Bloom User FAQ

To cancel your subscription, please go to settings on the top right of the screen and access the section plans. From there, you can cancel your active subscription. If you experience any issues, please contact us at support@bloomstories.com so we can assist you with the process. Please make sure to send us the email address you used to subscribe to Bloom Stories so we can locate your subscription.

Our standard procedure cancels a subscription when an account is deleted. However, in rare cases, a disconnection between our user database and payment provider can result in the deletion of the Bloom Stories user account while the subscription remains active. We apologize for this unintended issue. Please reach out to us at support@bloomstories.com with proof of payment and your former account email so we can investigate and refund any extra charges post-account deletion.

Ensure you are logged in with the same email address used to subscribe to premium. If you have multiple accounts, your device may be auto-filling incorrect credentials. If the issue persists, please contact us at support@bloomstories.com for further assistance.

Subscriptions automatically renew as per our terms of service. We recommend keeping track of your renewal dates. To prevent future renewals, you can cancel anytime. If you feel there has been an error in cancellation or renewal, please reach out to us at support@bloomstories.com.

To change your subscription, please cancel your current plan and wait until it expires. Then, resubscribe to the plan of your choice. For further guidance, contact us at support@bloomstories.com.

To delete your Bloom Stories account permanently, go to settings and select delete account. Remember to cancel any active premium subscriptions before doing this. If you need assistance, please contact us at support@bloomstories.com.

To unsubscribe from our newsletter, find the unsubscribe link at the bottom of any Bloom Stories email. If you encounter issues, please email us at support@bloomstories.com for help.

If you're not receiving updates about new stories and sales, contact us at support@bloomstories.com, and we will add you to our mailing list.

To change your email address, you need to delete your current account and create a new one with your preferred email. Remember to cancel your premium subscription before account deletion. For any assistance, email us at support@bloomstories.com.

Yes, the Bloom Stories App is available on the Apple App Store. The Android version will be available on the Google Play Store soon. For updates and inquiries, contact us at support@bloomstories.com.

To report any glitches in the Bloom Stories app or website, please email us at support@bloomstories.com with detailed information about the issue, including the device you're using, and attach screenshots or screen recordings if possible.

This issue might be due to a weak internet connection or accidentally selecting a sample instead of the full story. Ensure you have a stable connection and are selecting the round play button and not the sample button. In addition, make sure you are logged in with your premium account and not an additional free account you may have. If problems persist, email us at support@bloomstories.com for further assistance.

For any inquiries regarding Bloom Chat, please visit our FAQ page at https://www.bloomstories.com/chat-faq or contact us directly at support@bloomstories.com.

If you are interested in writing for Bloom Stories or signing up for our voice acting roster, please contact voices@bloomstories.com.

If you are interested in submitting your own original audio content to Bloom Stories, please do so here.

If you are part of a brand or organization that would like to collaborate or partner with Bloom Stories, please contact jaimee@bloomstories.com.

If you are a reporter or journalist looking for information or interviews with a Bloom Stories team member, please contact jaimee@bloomstories.com.